Vienna, AT
ABOUT
WORK
WRITING
// writing
Notes from
the field
IT, AI, product, leadership, and the space between how technology is supposed to work and how it actually behaves.
April 29, 2026 · 7 min read
AI
Strategy
The UI was the moat
Salesforce's Headless 360 makes the API the product. The UI was the moat for most SaaS: what's left when agents take it off the table?
April 16, 2026 · 12 min read
AI
Leadership
GenAI in the Workplace: What Actually Works
Everyone adopted GenAI. Almost nobody is getting the returns they expected. The gap comes down to how organizations deploy it, measure it, and whether they have built the courage to let it change anything real.
April 4, 2026 · 13 min read
AI
Strategy
The AI Production Gap: Why Enterprises Stall Between Strategy and Systems
Most enterprises have an AI strategy. Very few have AI in production. The gap between the two isn't a technology problem: it's an engineering and trust problem that no amount of prompt tuning will close.
February 5, 2026 · 13 min read
AI
Governance
A Constitution You Can Run: Building Governable Agents for Real Work
A simple test for any agentic system is this: could you defend its output in a meeting where money, compliance, or real operational risk is on the line?
July 1, 2025 · 9 min read
AI
Strategy
Agentic AI and the Future of SaaS Business Models
How agentic AI (AI that can take autonomous actions to accomplish goals) is fundamentally disrupting traditional SaaS business models.
May 9, 2025 · 4 min read
AI
Leadership
Show Me the Code: Why We Must Reclaim Critical Thinking in the Age of GenAI
A sticker on my laptop says: nice story, now show me the code. Why demanding substance, from AI output and from ourselves, matters more than ever.
May 1, 2025 · 14 min read
Leadership
Building Flex.Insight, beating enshittification
Enshittification comes for workplaces and consulting too. How we designed Flex.Insight to resist the cycle: lean teams, radical transparency, AI-native delivery.
April 30, 2025 · 5 min read
AI
Leadership
Leading IT into the Frontier Firm Era
Microsoft's 'Frontier Firm' is a useful frame for AI-augmented organizations. What the shift actually asks of IT leaders (from someone who has run the experiments).
April 16, 2025 · 13 min read
Strategy
Operations
IT Stack Design in the Political Landscape of Today
Tech planning, exit scenarios, and risk management were always important. Today's geopolitical tensions make them critical to IT stack design.
April 14, 2025 · 6 min read
AI
Operations
The Rise of AI Teammates in ITSM: Transforming Operating Models and Skills
AI agents are joining IT service desks as teammates, not tools. What that changes for ITSM operating models, skills, and governance (from a former helpdesk guy).
April 8, 2025 · 2 min read
AI
Leadership
Building Flex.Insight, a new kind of AI-driven Advisory
Why we founded Flex.Insight, an advisory practice built on the premise that AI advisors should understand the technology they recommend.
